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Elements and Performance Criteria

1. Plan and prepare for workplace communication using equipment and systems
   • Access, interpret and apply communication site documentation and ensure the work activity is compliant
   • Identify and access communication equipment and system components
   • Establish and maintain communication with others
   • Access and apply communication equipment and systems safety procedures
2. Communicate using communication equipment and systems
   • Identify and select the most appropriate method of communication
   • Use communication equipment and systems
   • Acknowledge and respond to communication
   • Take, confirm and pass messages on promptly to the others
   • Pass communications in a clear and concise manner
   • Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
   • Identify and report faults in communication equipment
3. Carry out face-to-face routine communication
   • Speak clearly and listen carefully to promote understanding
   • Ask questions of the audience and confirm meaning of information
   • Maintain communication processes with others to assist flow of work activities
   • Use site approved signalling methods to convey information
   • Participate in discussion to obtain information and clarify meaning
   • Communicate cooperatively and effectively with others
4. Complete written documentation
   • Complete written documentation clearly, concisely and on time
   • Use approved documents
   • Pass on written information to others